Accessibility services

Various facilities and design features are provided to enable visitors with physical disabilities to freely and comfortably enjoy their time at Roppongi Hills.

Wheelchair-accessible elevators and escalators

Wheelchair-accessible elevators and escalators are provided to ensure that wheelchair users can enjoy their visit with peace of mind.

Wheelchair-accessible elevators

These elevators have handrails, mirrors, and information in Braille so that wheelchair users and visually impaired customers can use them.

  • Some elevators do not have Braille information.

Wheelchair-accessible escalators

The escalator that connects the 2nd floor of the West Walk (south side) with Roppongi Keyakizaka Dori can be used by persons in wheelchairs as-is. When using it, please push the side button to call a member of the staff.

Inquiry service for customers with hearing or speech disabilities (message board)

Message boards are provided for customers with hearing or speech disabilities to enable them to communicate smoothly in writing.

Setting place Mori Tower General Information (Roppongi Hills Mori Tower 2F)
Precautions and request
  • By contents or reception hours, answer may take Hours.
  • By contents, we may not reply.
  • Please fill in inquiry contents in detail as possible.
  • Please confirm homepage of Roppongi Hills before inquiry.
  • About the handling of personal information that had you provide from customer, we manage adequately and severely.

For inconvenient customer of ear and words, we do guidance by facsimile. As there is inquiry paper, please use.

FAX: 03-6406-6636

Program for bean-curd refuse or inconvenient one

In Roppongi Hills, bean-curd refuse or inconvenient customer and customer with parent and child prepare for service that can enjoy facility.

Mori Art Museum

In 53F Mori Art Museum, "ear and art (appreciation tour for people with impaired sight) to see by hand" offer various programs including "art in parents and children" "sign language tour" every exhibition. Please refer for the details.

  • Prior application / wheelchair loan required is possible
Area Mori Tower, 53rd floor
Hours From 10:00 to 22:00 (Tuesday from 10:00 to 17:00) during exhibition exhibition period
The last admission Hours becomes all until 30 minutes before closing.
  • We may change closing and Hours of in some cases.
Discount service Please refer for person having disability certificate separately.
Inquiries 03-5777-8600 (Hello Dial)

Tokyo City View

52F prospects space does not have step and is available as wheelchair stroller.

  • Roof "sky deck" cannot use wheelchair stroller.
Area Mori Tower, 52nd floor

[weekdays and holiday] From 10:00 to 23:00 (last admission 22:30) (as for Friday and Saturday, the day before holiday from 10:00 to 25:00 (last admission 24:00))

[sky deck] From 11:00 to 20:00 (last admission 19:30)

  • Sky deck may be closed down without notice due to bad weather.
  • You may not enter in reservations or events. In addition, additional charge may be necessary by events.
Discount service Please refer for person having disability certificate separately.
Inquiries 03-6406-6652

Mori Arts Center Gallery

Area Mori Tower, 52nd floor
Hours It varies according to exhibitions.
Discount service Please refer for person having disability certificate separately.
Inquiries 03-5777-8600 (Hello Dial)

TOHO CINEMAS Roppongi Hills

We offer space for wheelchair to all nine screen. In addition, every Thursday is day of "Mama's Club Theater ™" that daddy & mom can appreciate movie with baby.
Please refer for the details.

Area Keyakizaka Complex 3F

Hours will vary, depending on the film schedule. For more information, please visit the Toho Cinemas website

Discount service
  • Impaired one 1,000 yen (tax-included)
  • Backer-up (one person) 1,000 yen (tax-included)
  • Please show disability certificate at ticket counter.
  • Senior (60 years old or older) 1,100 yen (tax-included)
Inquiries 050-6868-5024
(24 hours tape guidance, customer inquiry, FAX service)

Grand Hyatt Tokyo

We offer guest room for barrier-free.

Area Grand Hyatt Tokyo

03-4333-1234 (main)


Restaurant reservation